Indira Gandhi Eye Hospital and Research Centre
Indira Gandhi Eye Hospital and Research Centre
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Core Values

Total Patient Service

IGEHRC, Eliminate Curable Blindness

The IGEHRC system is based on the premise that quality eye care, comparable with the world’s best, must  reach the highest volume of patients possible, including those living in remote areas by taking eye care to the community’s doorsteps. Every person has a right to eye care, and the best treatment must be delivered to all without compromising on quality, and according to international protocols. Another aspect of this belief is that the patient must receive ideal holistic management, that is, that all spheres of the patient’s life must be considered before prescribing treatment modalities; that the best possible treatment must be given within the socio-economic constraints faced by the patient. For instance, medical treatment for glaucoma is life-long and often expensive; IGEHRC believes that, for patients having financial constraints, it may be best to operate early so that the patient receives effective treatment but within the bounds of his/her financial situation.

Empathetic Pricing

IGEHRC, Eliminate Curable Blindness

IGEHRC hospitals’ mission is to provide quality, cost-effective eye care to their patients. The IGEHRC price structure is based on the premise that those who can afford, should pay for treatment - thus subsidising services to the poor and performing a social service, while those who can’t, should be treated at subsidised rates or free of cost. In short, logically best eye care is provided despite the ability to pay. This inclusive approach ensures that the poor and the underprivileged are not deprived of world-class eye care provided by the hospitals. The IGEHRC outreach programme has been especially effective in reaching out to the poor and needy who are transported to and from the hospitals in IGEHRC vans, and treated at an extremely subsided price. A percentage (60 or 70 percent) of the hospital beds are also reserved for these patients.

Patient Counselling

IGEHRC, Community Screening Camps

Patient counselling at IGEHRC hospitals in an important aspect of the compassionate and caring environment provided to patients and their families/relatives. Keeping patients or their representatives informed about aspects such as directions on use of medicines, advice on side effects, and precautions and life style modifications to be undertaken after surgery assumes special importance in rural areas where people are unaware about healthcare in general. Not only does counselling serve to enhance patient compliance but is an important factor in creating awareness amongst the community on eye related problems and treatment. Patient counselling is provided by paramedical ophthalmic assistants (OAs) who guide the patients through every step of their visit to the hospitals.

Emotional Support

IGEHRC, Quality Eye Care

Getting treatment for a medical problem is often a traumatic experience for people, especially the young and old. This is especially true in a rural environment when the patient may be visiting a hospital or getting professional medical care for the very first time in her/his life. Service at the IGEHRC hospitals is especially geared to ensure that, far from finding their hospital visit a distressing experience, patients receive sympathetic emotional support from the hospital staff. IGEHRC OAs are especially trained to guide each patient through the hospital procedures by accompanying them, and to lend an empathetic ear to the patient’s apprehensions as well as to provide appropriate advice.